Terms of service

TERMS & CONDITIONS

Last Updated: 18 September 2026

Welcome to Aeromist. These Terms & Conditions govern your access to and use of the Aeromist website, online store, and any products or services offered through it. In these Terms, “Aeromist,” “we,” “us,” and “our” refer to Aeromist, while “you” and “your” refer to the person accessing our website or purchasing our products.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please discontinue use of our website and services.

1. ACCEPTANCE OF TERMS

By using the Aeromist website or purchasing any Aeromist product, you agree to comply with these Terms & Conditions and any other policies displayed on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

These Terms apply to all visitors and customers, including individuals browsing the website, creating accounts, placing orders, submitting reviews, or interacting with our services.

You are responsible for ensuring that your use of our website complies with all applicable laws and regulations.

2. ELIGIBILITY AND LAWFUL USE

By using this website, you confirm that you are legally permitted to enter into an agreement in your jurisdiction.

You must not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not attempt to:

* Gain unauthorized access to our website or systems.
* Introduce viruses, malware, or other harmful code.
* Interfere with the operation or security of our website.
* Copy, reproduce, or commercially exploit our website content without written permission.
* Use our website to violate any applicable law or the rights of another person or business.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. ABOUT OUR PRODUCTS

Aeromist offers fragrances and related products through its online store.

We make reasonable efforts to ensure that product descriptions, photographs, fragrance information, sizes, and other details displayed on our website are accurate. However, minor differences may occur between product photographs displayed online and the physical product received.

In particular, colours may appear differently depending on your device, screen settings, lighting, photography, or other display conditions.

Fragrance is also subjective. Individual perception of a fragrance can vary depending on skin chemistry, environment, temperature, application method, and personal sensitivity.

4. FRAGRANCE REFERENCES AND DESCRIPTIONS

Where Aeromist fragrances are described by fragrance families, notes, inspirations, or comparisons, such descriptions are provided to help customers understand the general scent profile.

Such descriptions should not be interpreted as a representation that a product is identical to another fragrance, brand, or product unless expressly stated.

Aeromist is an independent fragrance brand. References to fragrance styles, scent profiles, or inspirations, where applicable, are intended for descriptive and identification purposes only.

5. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

We may:

* Limit the quantity of products available for purchase.
* Discontinue products.
* Modify product specifications or packaging.
* Temporarily remove products from sale.
* Decline or cancel an order where stock is unavailable or an ordering error has occurred.

If an order is cancelled because a product is unavailable after the order has been placed, we will make reasonable efforts to inform the customer using the contact information provided with the order.

6. PRICES AND PROMOTIONS

All product prices displayed on the website are stated in Pakistani Rupees (PKR) unless otherwise indicated.

Prices, discounts, promotional offers, bundles, and product availability may change without prior notice.

Promotional offers may:

* Have specific eligibility requirements.
* Be valid only for a limited period.
* Be limited to certain products or quantities.
* Not be combined with other offers unless expressly stated.

Aeromist reserves the right to correct pricing or promotional errors and, where appropriate, cancel an order affected by such an error.

7. ORDER PLACEMENT AND ACCEPTANCE

Submitting an order through our website constitutes a request to purchase the selected products. An order is not necessarily considered accepted until it has been processed and confirmed by Aeromist.

We reserve the right to refuse, cancel, or limit an order for reasons including:

* Product availability.
* Incorrect pricing or product information.
* Suspected fraudulent activity.
* Duplicate or unusually large orders.
* Incorrect customer information.
* Delivery limitations.
* Violation of these Terms & Conditions.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our refund procedures.

8. CUSTOMER INFORMATION

When placing an order, you agree to provide accurate and complete information, including your:

* Full name.
* Delivery address.
* Phone number.
* Email address, where required.
* Any other information necessary to process and deliver your order.

Aeromist is not responsible for delays, failed deliveries, additional delivery attempts, or other issues resulting from incorrect or incomplete information supplied by the customer.

9. PAYMENT

Customers are responsible for providing valid payment information where online payment is selected.

Payment processing may be handled through third-party payment providers. Such providers may have their own terms, conditions, and privacy policies.

Aeromist does not knowingly retain complete payment-card information where payment processing is handled by an external payment provider.

10. SHIPPING AND DELIVERY

Orders are delivered through available courier or delivery services.

Delivery times provided on the website or communicated by Aeromist are estimates and may vary due to:

* Courier operations.
* Weather conditions.
* Public holidays.
* Address-related issues.
* Remote-area delivery.
* Unforeseen logistical circumstances.
* Other circumstances outside our reasonable control.

Once an order has been handed over to the courier, certain aspects of the delivery process may be outside Aeromist’s direct control.

Customers are responsible for providing a delivery address where the shipment can reasonably be received.

Additional conditions regarding delivery, refused shipments, returns, and delivery charges may be provided in our Shipping Policy and Return & Refund Policy.

11. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review that policy before placing an order, particularly because fragrance products may have specific hygiene and product-condition requirements for returns.

Where a return is approved, the product may need to meet specified conditions, including being unused or in its original condition, depending on the applicable policy.

Nothing in these Terms is intended to remove any rights that cannot legally be excluded under applicable law.

12. PERSONAL USE OF PRODUCTS

Aeromist products are intended for their stated cosmetic/fragrance purposes.

Customers should use products according to the product instructions and generally accepted precautions.

Avoid contact with the eyes and discontinue use if irritation or an adverse reaction occurs. Customers with known sensitivities should review product information and exercise appropriate caution before use.

Aeromist is not responsible for misuse, improper storage, unauthorized modification, or use of a product contrary to its intended purpose.

13. STORAGE AND PRODUCT CARE

To help maintain fragrance quality, customers should store perfumes appropriately and follow any storage instructions provided with the product.

Unless otherwise stated, fragrances should generally be kept in a cool, dry place away from direct sunlight and excessive heat.

Improper storage may affect fragrance colour, appearance, or performance.

14. INTELLECTUAL PROPERTY

All content appearing on the Aeromist website, including but not limited to:

* Logos and brand marks.
* Product photographs.
* Product names.
* Graphics and designs.
* Written content.
* Videos.
* Website layouts.
* Marketing materials.

is owned by or licensed to Aeromist, unless otherwise indicated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

15. USER REVIEWS AND SUBMISSIONS

If you submit a review, photograph, comment, testimonial, suggestion, idea, or other material to Aeromist, you confirm that:

* You have the right to submit the material.
* It does not violate another person’s rights.
* It is not unlawful, misleading, abusive, defamatory, or harmful.
* It does not contain malicious software or unauthorized promotional material.

By submitting content, you grant Aeromist permission to use, reproduce, adapt, publish, and display that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We may remove or decline to publish content that we consider inappropriate, misleading, unlawful, or inconsistent with our website standards.

16. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services or contain links to websites operated by other businesses.

Third-party services may have their own terms and privacy policies. Aeromist does not control and is not responsible for the operation, content, security, availability, or practices of third-party websites or services.

Your use of third-party services is subject to the terms established by those providers.

17. WEBSITE CONTENT AND ACCURACY

We aim to keep information on our website accurate and current. However, errors, omissions, outdated information, or typographical mistakes may occasionally occur.

This may include errors relating to:

* Product descriptions.
* Prices.
* Promotions.
* Product availability.
* Specifications.
* Delivery information.

We reserve the right to correct such information and update our website when necessary.

18. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.

19. PROHIBITED ACTIVITIES

You must not use our website to:

* Commit or facilitate unlawful activities.
* Attempt to breach website security.
* Collect another person’s information without authorization.
* Distribute malicious software.
* Impersonate another person or business.
* Engage in fraudulent transactions.
* Infringe intellectual property rights.
* Interfere with the website or its associated systems.
* Use automated methods to access or extract website content without authorization.

Aeromist may restrict access or take other appropriate action where prohibited activity is identified.

20. DISCLAIMER

To the extent permitted by applicable law, Aeromist provides its website and services on an “as available” basis.

We do not guarantee that:

* The website will operate without interruption.
* All information will always be completely error-free.
* Every product will remain available.
* The website will be free from technical issues or harmful components.

Nothing in these Terms excludes any consumer protection, statutory, or other legal rights that cannot lawfully be excluded or limited.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aeromist shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability can legally be excluded.

This may include loss of profits, business interruption, loss of data, or other indirect losses.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

22. INDEMNIFICATION

You agree, to the extent permitted by law, to indemnify and hold harmless Aeromist, its owners, employees, representatives, and associated parties from claims, losses, liabilities, costs, or expenses arising from:

* Your violation of these Terms.
* Your unlawful use of the website.
* Your misuse of our products.
* Your infringement of another person’s rights.
* Information or content you submit to us.

23. TERMINATION

We may suspend or terminate your access to our website or services where we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise misused our services.

Termination will not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, liability, indemnification, governing law, and other provisions intended to survive termination will continue to apply.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law, and the remaining provisions will remain effective.

25. ENTIRE AGREEMENT

These Terms, together with our other policies published on the website, constitute the terms governing your use of the Aeromist website and services.

They supersede previous communications or understandings concerning the same subject matter, except where a separate written agreement expressly applies.

26. GOVERNING LAW

These Terms & Conditions and any dispute arising from your use of the Aeromist website or purchase of our products shall be governed by the laws of Pakistan, subject to any mandatory rights or protections applicable under Pakistani law.

27. CHANGES TO THESE TERMS

Aeromist may revise these Terms & Conditions from time to time to reflect changes to our business, services, website, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

28. CONTACT US

If you have any questions regarding these Terms & Conditions, please contact Aeromist through the contact information provided on our website.

AEROMIST
Soft Soul Scent
More Than a Scent. A State of Mind.