Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 18 September 2026

Please review this Shipping & Delivery Policy before placing an order with Aeromist. This policy applies to orders placed through our website and outlines our order processing, shipping, and delivery procedures.

SHIPPING & DELIVERY

Shipping Options

Aeromist delivers orders through reliable third-party courier and logistics partners operating across Pakistan.

The courier service used for your order may vary depending on your delivery location, availability, and operational requirements.

Once your order has been dispatched, applicable tracking information may be provided so you can follow the progress of your shipment.

Free Shipping

Enjoy free shipping on orders above Rs. 3,500.

Orders below the free-shipping threshold may be subject to applicable delivery charges, which will be displayed during checkout or communicated before order confirmation.

Order Processing

Orders placed after 12:00 PM will generally be processed on the following business day.

Orders received on Sundays or official Pakistan national/public holidays will be processed on the next business day.

Processing time refers to the time required to prepare and dispatch your order. It is separate from the courier’s delivery time.

Delivery Time

Standard delivery generally takes approximately 2–4 working days, excluding Sundays.

During periods of unusually high order volumes, major promotional campaigns, public holidays, adverse weather, or courier delays, delivery may take longer and can extend to approximately 7 working days.

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

Remote areas or locations with limited courier coverage may require additional delivery time.

Delivery Delays

While we work with courier partners to deliver orders promptly, certain circumstances may be outside Aeromist’s control.

Delays may occur due to:

* Weather conditions
* Public holidays
* High order volumes
* Courier operational issues
* Incorrect or incomplete delivery information
* Remote-area delivery
* Security or road conditions
* Unforeseen logistical circumstances

Aeromist is not responsible for delays caused by circumstances beyond our reasonable control.

Address & Contact Information

Customers are responsible for providing an accurate and complete delivery address and a valid contact number when placing an order.

If incorrect information results in a failed delivery, additional delivery attempt, return shipment, or additional courier charges, the customer may be responsible for the applicable costs.

Advance Payment for High-Value Orders

For orders exceeding Rs. 15,000, Aeromist may require advance payment before dispatch.

After receiving such an order, our team may contact you to confirm the order and provide the relevant payment details.

The order will be dispatched after the required advance payment has been successfully received and verified.

Order Confirmation

For certain orders, our team may contact you by phone or WhatsApp to confirm the customer’s details before dispatch.

If we are unable to verify the order or receive the required confirmation, dispatch may be delayed or the order may be cancelled.

Receiving Your Order

We recommend checking the outer packaging when your order arrives.

If you notice significant visible damage to the package, please inform the courier where appropriate and contact Aeromist as soon as possible.

For damaged, leaking, incorrect, or missing items, please contact us promptly with your order details and any relevant photographs or videos so that we can review the matter.

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If you have any questions regarding our Shipping & Delivery Policy, please contact us:

WhatsApp: +92 333 155 9233
Email: support@aeromist.com

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